Return & Exchange Policy

At Ain Innovation Technology Establishment, our goal is to protect you and ensure your complete satisfaction with your purchase.
If you are not 100% satisfied with the product you purchased, you may request a return or exchange in accordance with the terms and conditions outlined below.

First: Return Policy

• Customers may return a product within 30 days from the date of purchase.

• The product must be unused, in its original condition, and include all original accessories and packaging.

• The customer is responsible for return shipping fees of SAR 30.

• All returned products will be inspected upon receipt by Ain Innovation to verify their condition.

• Once the return is approved, the refund will be processed after deducting the shipping fees and transferred to the registered bank account.

Second: Exchange Policy

• Products may be exchanged within 30 days from the date of purchase.

• The product must be unused and in its original condition.

• The customer is responsible for round-trip shipping fees of SAR 60.

• If exchanging a product for a different item:

  • Any price difference between the original and replacement product will be charged or refunded accordingly.

  • Shipping fees will be added to the total payable amount.

Third: Return or Exchange Due to Manufacturing Defect

In the event of a manufacturing defect or technical issue with the product:

• Ain Innovation Technology Establishment will bear the full shipping cost.

• The product must be returned with all original accessories.

• The product will be inspected upon receipt to confirm the defect.

• The inspection, replacement, or reshipment process may take up to 14 business days from the date the product is received by Ain Innovation.

General Notes

• Any return or exchange request that does not comply with the above conditions will not be accepted.

• Ain Innovation reserves the right to reject any request if the product is found to be used, damaged, or affected by misuse.

Return and exchange policy